Frequently Asked Questions
Everything you need to know about your NUMOYA beauty journey.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What is NUMOYA's return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Are NUMOYA products cruelty-free?
Yes, we are committed to ethical beauty. All NUMOYA products are 100% cruelty-free and are never tested on animals.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How do I know which product is right for my skin type?
Each product page includes a detailed 'Skin Type' guide. You can also take our online Skin Quiz or message our experts for personalized recommendations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.